FAQ’s

Customer satisfaction is an important part of our business. We strive to provide excellent customer service in addition to an excellent product.
Please feel free to browse our help topics by choosing a major category and then selecting an area of interest within it.
  • Guns have a one-year warranty from date of purchase and sights have a 90 day warranty from date of purchase.

  • Call our Customer Service Department at (479) 636-1200 for prices.

  • Call our Customer Service Department at (479) 636-1200. Most models currently in production may be returned for repair or replacement with a similar model by Daisy.

      • Please contact Customer Service to get a return authorization number prior to sending back any product for repair.
      • There will be a charge for out-of-warranty guns.
      • We may recommend that you send your out-of-warranty gun to one of our qualified independent gunsmiths.
  • Put gun on safety (no red showing) before inspecting the airgun or attempting to clear jam. Sometimes you can dislodge the BB by running a cleaning rod down the muzzle end of the barrel. If this does not work the gun will need to be returned to the factory.

  • Sometimes you can replace the face seal and this will stop your gun from leaking. The face seal is the seal the pin comes through and seats against the CO2 cylinder. To receive a replacement CO2 face seal at no charge, for your CO2 gun, call customer service at (479) 636-1200.

  • Most of the rifles have the model number located on the top of the barrel near the rear sight. On most pistols it is usually on the side of the receiver.

  • Please visit our “Retail Locator” page for links to stores that sell Daisy products.

  • No we do not ship to individuals outside of the USA.

  • You must have an affidavit of age on file in order for us to process your order. You can print it from this web site (click here), or call our customer service office at (479) 636-1200 and we will mail or fax it to you.

  • Allow 10-14 working days from the time we receive your order and affidavit

  • It is likely that your lever-action Buck BB gun or Red Ryder BB gun is not fully cocked.
    These guns only require that the cocking lever be cocked one time. However, the cocking lever must be completely and fully extended in order for the gun to be cocked. 
    The best way to know if you have completely cocked the gun is to listen for a series of “clicks” as you pull the cocking lever away from the stock of the gun – as far as it will go. With the muzzle pointed in a safe direction and the “safety” in the on position (no red showing), firmly pull the cocking lever away from the stock of the gun as far as it will go. As you pull hard on the cocking lever – away from the stock to cock the gun – you will hear a series of seven “clicks”. The gun is not fully cocked and will not shoot until you have heard all seven clicks. Point the gun at a target with a safe backstop, put the “safety” in the off position (red showing) and pull the trigger.

    Here’s another way to determine if your gun is completely cocked: With the muzzle of the gun pointed straight up, in the “12 O’clock” position, the gun is not completely cocked until the lever is pulled up into the “2 O’clock” position.

    If, after cocking the gun completely (you have fully extended the cocking lever one time and heard a total of seven consecutive clicks) your gun still will not fire, put the gun on safe (no red showing) and please contact Daisy’s Customer Service Department at (479) 636-1200.

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